Returns and Exchanges

RETURNS

Can I Return My Purchase?

Yes. Within the Distance Selling Regulations, if you aren’t satisfied with your purchase for any other reason (excluding manufacturing faults or misdescribed products), and report this-in writing- within 14 days from the date of delivery, you will be given the option to return the product to us for a refund or exchange. Please email leeds@owncomforts.co.uk to arrange this.

You must make sure that the goods are undamaged, not used and adequately packed- it’s your responsibility to to return the product to us and to cover any associated costs.

How Can I Return a Product?

If there is a problem with your purchase, or you would like to return it, please email leeds@owncomforts.co.uk with the details of your purchase and what you would like to return. Please give a telephone number so a member of our customer support team can help.